Frequently Asked Questions?

Q: Do I have to install any additional software?
A: No, FishLadder’s HR and Payroll Solutions run strictly on the web.

Q: If I use FishLadder, do I have to sacrifice any functionality?
A: No, the following features are available: payroll data entry including convenient and customizable per-batch and per-check data entry, as well as time clock file import and manual check capability. Full access to company and employee level information including pay history. Access to all standard and custom reports. Reports are run at FishLadder’s headquarters and provided in PDF format for easy downloading, viewing, printing, and saving.

Q: How secure is the FishLadder web solution?
A: Very secure, FishLadder uses industry standard 128 bit encryption between the client web browser and web server that prevents eavesdropping. SSL certificate authentication prevents impersonation of FishLadder web site.

Q: Is it necessary for me to wait until quarter or year end to convert my payroll service to FishLadder?
A: Absolutely not. FishLadder can easily load historical balances and get you up and running within 10 business days.

Q: How difficult is it to set up my payroll?
A: We try to make the changeover entirely painless. Our experts will transfer data from your payroll account or, if you are using an outside service, we will utilize their records to transfer the data. In either case, just a few minutes of your time will be needed to help with the transition.

Q: We currently have another company handling our payroll but want to switch, what is involved?
A: Whether switching from internal processing, a payroll company or PEO, we make the process extremely simple. We use existing payroll reports and payroll histories from the previous company to input into our payroll processing system and then run verification reports to validate accurate payroll and employee setup. It’s simple and best of all, takes very little time on your part.

Q: Do you offer direct deposit?
A: Yes. Direct deposit is a great service to offer to your employees. Your employees may choose an unlimited number of accounts to deposit.

Q: Do all my employees have to participate in direct deposit?
A: No. There is no minimum participation.

Q: How can I report our hours and wages each pay period?
A: There are several methods available, ranging from email, telephone, fax, or through our Website, www.FishLadderhr.com.

Q: What happens when I hire more employees, can I add them to my payroll at any time?
A: At any time you can add additional employees 24 hours a day via our online payroll solution. Alternatively, we can provide you with very simple new employee forms that can be completed and sent.

Q: We are a small company with 20 employees, what is the advantage of having FishLadder do our payroll?
A: We are equipped to handle your company from start-up to whatever size you may grow. Our systems are sophisticated, yet simple to use. Additionally, since we are also a small, independently-owned company, you will find us much more responsive than most larger national companies.